RETURNS FOR REFUND
Bokashi products are checked multiple times to meet very high standards of quality, and to be free of defects in material and craftsmanship. Any item claimed as defective must be returned to Bokashi for inspection. This policy does not apply if the damage is due to what Bokashi deems as normal wear, or due to the use of Bokashi products for purposes other than those intended. Certain types of damage such as those due to age or improper treatment void this return policy. A restock fee of $20 will be charged on each item returned.
All returns must be made within 14 days of receipt of goods. Customers are required to email [email protected] to request instructions for shipping returns to one of Bokashi’s warehouses around the world. A tracking number for the returned item(s) has to be submitted by email to [email protected] within these 14 days. Only unused items packed in their original packaging will be eligible for refund. Bokashi is not responsible for any loss or damage in transit to our address. Shipping insurance is recommended at customer’s discretion.
Returns that do not comply with the conditions stated above will not be accepted for a refund or an exchange.
ORDER CANCELLATIONS AND MODIFICATIONS
When you place an order on bokashisteel.com, we act quickly to process your order right away. If you would like to change an item, change your shipping address, or cancel an entire order please contact us as soon as possible at [email protected].
You have 24 hours to cancel your order. Orders already shipped cannot be cancelled.
If you would like the add new items to your order please place a new order at bokashisteel.com.