Refund & Return Policy

This policy applies only to orders purchased through the bokashisteel.com website. Purchases made at retail locations or on other websites adhere to the policies of those stores and websites and must be handled through them.

 

RETURNS FOR REFUND

Bokashi products are checked multiple times to meet very high standards of quality, and to be free of defects in material and craftsmanship. Any item claimed as defective must be returned to Bokashi for inspection. This policy does not apply if the damage is due to what Bokashi deems as normal wear, or due to the use of Bokashi products for purposes other than those intended. Certain types of damage such as those due to age or improper treatment void this return policy. A restock fee of $20 will be charged on each item returned.

All returns must be made within 14 days of receipt of goods. Customers are required to email [email protected] to request instructions for shipping returns to one of Bokashi’s warehouses around the world. A tracking number for the returned item(s) has to be submitted by email to [email protected] within these 14 days. Only unused items packed in their original packaging will be eligible for refund. Bokashi is not responsible for any loss or damage in transit to our address. Shipping insurance is recommended at customer’s discretion.

Returns that do not comply with the conditions stated above will not be accepted for a refund or an exchange.

ORDER CANCELLATIONS AND MODIFICATIONS

When you place an order on bokashisteel.com, we act quickly to process your order right away. If you would like to change an item, change your shipping address, or cancel an entire order please contact us as soon as possible at [email protected].

You have 24 hours to cancel your order. Orders already shipped cannot be cancelled.

If you would like the add new items to your order please place a new order at bokashisteel.com.

PAYMENT METHODS

We accept Visa, MasterCard and American Express payments from customers worldwide. All forms of payments will be processed by our secure checkout. Your information will be used as permitted by our Privacy Policy

CHARGEBACKS

If you wish to get a refund on your purchase, we ask for you to contact our Customer Care department instead of going to your bank or credit card company and initiating a chargeback.

We are dedicated to satisfying every customer, including anyone seeking a refund. If you disagree with any aspect of your purchase, please contact us so we have the opportunity to make things right and clear up any perceived misunderstanding.

Refunds are processed faster through Bokashi vs. a chargeback, so you'll get your money back sooner if we conduct your return.

If your order has already shipped, your charge back will be denied.